Payments & Returns
We Care for Our Clients.
Available Payments: We accept Visa, Mastercard, American Express and Discover.
Return Policy - Customer Care is Our Top Priority
The Marblehead Salt Company is confident you will fully enjoy the superior quality of our artisanal products. We stand behind every single item.
If you are not satisfied with your purchase of any of our products, or if we have made an error in your shipment, please accept our apologies and contact us immediately so we can address the difficulty as quickly as possible. Please contact us by email at firstname.lastname@example.org to discuss your return options. Craftsmanship is guaranteed and we will replace any order we agree is defective.
Items which are custom orders, which have been opened or partially consumed will not be returnable. We suggest first placing a small order for sampling purposes (less than 5 pounds) before placing orders for larger quantities of salts. We encourage all customers to check their orders thoroughly upon receipt and notify us of any damages or problems within 10 days of the original order date.
Refunds: Approved refunds will be issued in the same way in which the product was originally purchased (credit card, check, etc.). If the item being refunded was shipped for free and is not considered damaged or faulty, refunds will be issued less the amount of our cost to ship the product and credit card fees.
Most orders are packed same day and shipped next day. We will do our best to accommodate any cancellation requests that have not yet been processed or shipped, but we are a small business and cannot accommodate every request.